Voice Fraud Management – TUKU
Reducing fraud risk by 95% brings great peace of mind
Trust in the only real-time fraud prevention and detection solution for incoming and outgoing voice traffic, awarded in the industry.
What is Voice Fraud Management – TUKU?
TUKU is a web-based service, non-intrusive and fully integrated into SIP Trunk voice and network services, continuously detecting fraudulent patterns and abnormal traffic at any stage.
TUKU FMS is hosted on Level V Cloud and the service is fully configurable by the customer, including customising specific traffic profiles and calculating potential losses from fraud avoided on a daily basis.
TGS’s Voice Fraud Management – TUKU service helps you to identify and mitigate potential risks to voice traffic resulting from fraudulent activities. It is a proprietary solution, based on more than 30 years of experience, connected to Telefónica Group’s international voice network, detecting and blocking fraudulent traffic at the operator level.
Benefits of Voice Fraud Management – TUKU
Do you know everything it can do for your company?
Detect any anomaly in international voice traffic immediately within your business, safeguarding you and your customers against threats and fraud regardless of their origin. Prevent and escalate the issue to operators to ensure the network continues to operate smoothly.
A comprehensive solution against fraud with a multitude of features
Voice Fraud Management – TUKU covers all of your anti-fraud needs in one solution so that you can be as flexible as you want. It applies Big Data technology by combining relational and non-relational storage with machine learning and offers the possibility of connecting to other systems via bidirectional APIs.
Customised alarms and customisable blocking types can also be configured, as well as reports based on traffic behaviour analysis, including call volume, concentration and evolution.
Why TGS?
Prevention, detection and action: TUKU is a unique solution in the market
Scammers are clever and agile, constantly reinventing themselves. It is therefore crucial to continuously analyse and manage all potential frauds, types and patterns. Telefónica Global Solutions is fully committed to combating fraud, for which it has created this system fully integrated into its SIP network. Mechanisms have also been implemented to prevent money from reaching fraudulent sources, in accordance with international standards and codes of conduct.
Voice Fraud Management – TUKU is the fraud prevention tool (NGN + SIP Trunk) that safeguards customers:
- Against voice fraud (IRSF, Wangiri, Hijacking, OBR fraud, FAS)
- And unwanted calls (spam, spoofing, vishing).
Voice Fraud Management – TUKU is also certified in compliance with the Anti-Fraud Code of Conduct (2021, 2022, 2023, 2024) and awarded as the Best Anti-Fraud Innovation 2020 (Global Carriers Awards) and 2024 (Global Connectivity Awards).
TUKU operates across all stages of fraud: it prevents, detects and takes action.
Awarded the Best Anti-fraud Service 2020 by the Global Carrier Awards and 2024 by the Global Connectivity Awards (formerly Global Carrier Awards).
Compliant with Robocall mitigation plans (FCC) and included in the Robocall mitigation database.
What people say about us
“Telefónica is rated very strong in the global collaboration market, as it offers a broad portfolio with strong global reach and resilience”.
As a global hotel brand, being able to communicate effectively with anyone, in any language and in real time is priceless.
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