Global SIP Trunk
Discover all the added value that our Global SIP Trunk service can offer you and your customers
Offer the best coverage in Latam and Europe taking advantage of Telefónica Global Solutions’ strong presence in the two regions. Telefónica Global Solutions’ proprietary networks and numberings guarantee the robustness and speed of supply your business needs.
What is Global SIP Trunk?
The easiest and most efficient way to offer digital and traditional voice services through our SIP connection
The demand for communication solutions from the corporate world has been growing for years, which means any internet-based alternative that avoids the increasingly collapsed analogue lines is more than welcome, and the growth of the SIP market is also certain to continue in the future.
Our Global SIP Trunk guarantees your customers voice services from anywhere in the world quickly and effectively with a one-stop-shop model for SIP Trunk services (PSTN Replacement, Toll Free and Inbound) through a fully-digital experience and with a pay-per-use service model.
The SIP with the highest Added Value is the SIP your customers need
We know that the foundations on which your business growth must be based are:
Number availability with no intermediaries in key geographies
Simplified regulatory management for greater efficiency with your customers
Premium quality coverage with NOC support in your customers’ language
Simplified contracts and local billing
Quality and robust service
Our SIP Trunk is therefore designed so that you can offer customers that little bit extra while your management is simplified (one-stop-shop digitalised model through our Customer Control Centre) while continuously adding features and coverage.
Benefits of Global SIP Trunk
Do you know everything it can do for your business?
Proprietary numbering that saves time and money and guarantees service quality
Whether you are a pure Carrier or OTT, what you need is a high-availability and reliable numbering service to offer your customers that added value.
Telefónica Global Solutions has a strong presence in our key geographies, Europe and Latin America, where we have proprietary networks and from where direct numbering can be provided, saving you time, regulatory concerns and, above all, technical problems, since network hops are non-existent with Telefónica Global Solutions.
Proprietary integrated anti-fraud service
We have the great fortune to have developed and included our Voice Anti-Fraud service as part of our Voice and UCC services, adding an additional layer of value to the telephony service deployed by our Global SIP Trunk.
This independent, but complementary, functionality combats fraud through built-in Artificial Intelligence tools supported by a 24×7 support service, in addition to proprietary management tools.
Reduce your customers’ costs efficiently and consistently
In addition to the cost savings associated with the clear lack of a need for a dedicated phone infrastructure, Global SIP Trunk is further enhanced by the pay-as-you-grow model applied to this service by Telefónica Global Solutions.
This efficient cost control is reinforced with the monitoring and management capacity provided by our Customer Control Center. Your voice services are controlled, visible and centralised. Through a single agreement with TGS, you will have a single point of ordering, ticketing and reporting.
Our redundant node architecture also offers consistent service quality and SLAs with great flexibility, since additional channels can be assigned on demand, in addition to providing a more reliable and secure service thanks to SIP Trunk’s disaster recovery options.
Why TGS?
Global SIP Trunk provides the coverage and robustness you expect from your voice services
- Six redundant Global Voice PoPs that will connect your Operations, Suppliers and Customers in and from any location.
- It is integrated with the main Collaboration Platforms:
- Operator Connect for Microsoft Teams
- Zoom Provider Exchange for Zoom users
- Cloud Connect for Webex Calling
- E2E support and security: monitoring of technical Network KPIs (PANGEA Portal), redundancy systems, online reporting tools and our Customer Control Center (customer purchasing website, reports for ticketing management, FAQs and inventory). Telefónica Global Solutions has local teams with expertise in legal, regulatory and operational issues.
Telefónica Global Solutions is a leader in Latam in landline as well as mobile telephony and a TOP PLAYER in Europe
- More than 130 countries included in our coverage and this is constantly expanding. Coverage can even be added on demand.
- We also offer a very competitive price, since we managebillions of minutes per year and have our own network.
Our Global SIP Trunk is designed in four layers to offer the greatest flexibility:
Access layer
It provides a secure and standardised interface between customers’ equipment and the central network.
Interconnection layer
The interconnection layer implements a secure and standardised interface between the interconnection carriers and the central network, providing a single entry and exit point for all signalling.
Routing layer
The routing layer plays a key role in the solution architecture, orchestrating the different layers of the solution.
VAS layer
Decoupling network services from PBX capabilities, the VAS layer provides standardised and hosted value services, such as the private numbering plan.
FAQs
- Our solution is a single point of access to global SIP Trunk services with the best customer experience.
- It offers coverage in more than 130 countries, based on Telefónica’s footprint and third-party agreements, and is continuously growing. Coverage can even be added on demand.
- Local and geographical redundancy.
- Customer reporting and web portal.
- High capillarity in the Latin American region.
The solution will be deployed in six points of presence (PoP), two in Europe, two in North America, another in South America and one in Asia.
PoPs are distributed as follows: London, Alcalá (Madrid), Miami (two different facilities, Boca Ratón and TIC), Hong Kong and Sao Paulo.
Yes, the portal provides online access to the Central Services. It provides a consistent experience and is easy to use for all of your operations worldwide.
The Customer Portal tool optimises all interactions with the end customer and has the following features:
- Register incidents and review their status.
- The CCC (Customer Control Center) includes the following modules:
- Ticket issuing module: an interface with the Customer Operations Centre to issue tickets and monitor their status.
- User access management (with different levels, from administrator to read only).
- Service requests.
- Information on FAQs.
- Ticket and inventory report.
If you are a customer, you can access your Portal on the top menu of the page *
Yes, TGS’s SIP Trunk provides two billing tools:
- TGS CRDs
- TGS TEM (Telecom Expense Management).
These modules provide access to billing information and invoices online.
Among other features, our billing tools can be used to configure and customise your invoices including the desired concepts so that your customers receive the most accurate information. The data can be analysed by company, country, city, legal entity and specific account and exported in multiple languages and your preferred currency.
Don’t lose track of billing history, sort by category and analyse traffic, calls and details. You will find everything you need in our billing tools integrated in the Customer Control Center.
Click here to go to our Coverage Map. Telefónica Global Solutions works tirelessly to increase coverage every day, so please don’t hesitate to contact us or your Account Manager to obtain the most recent updates on coverage. Please always check with your Account Manager. TGS has coverage for Inbound, Outbound, ITFS, UIFS, Special Numbers, Shared Costs and more.
The service availability index is 99.999%.
What people say about us
“Telefónica is rated very strong in the global collaboration market, as it offers a broad portfolio with strong global reach and resilience”.
As a global hotel brand, being able to communicate effectively with anyone, in any language and in real time is priceless.
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