Operations and Quality
Say goodbye to quality problems in your roaming services
Lower costs arising from the operation and management of your roaming services with the experience of a global market-leading operator.
What is Operations and Quality?
We put our experience and a unique team at your disposal so you can reduce the Churn Rate, without need to invest in internal resources and systems. It has a single point of contact for your operational and quality problems.
We enable our customers to deeply control the QoS of their roaming service. We implement both active testing and passive data monitoring in order to:
- Proactively control and react when detecting any incidence.
- Measure the real quality perceived by the end users.
- Generate information that will help on evolving our customer infrastructure to provide a high service quality.
Benefits of Operations and Quality
Do you know everything it can do for your business?
Optimising processes is a key strategy for increasing revenue and reducing costs, particularly in the context of addressing operational or quality issues.
Our comprehensive roaming quality testing solutions encompass quality verification, system simulation, global testing, and data gathering from diverse systems. Additionally, we provide signalling and steering of roaming systems. The complete dashboard provides a detailed overview of all data analysis for different campaigns, including active and passive data, aggregation, full data processing, and reporting of all defined KPIs. The dashboard is accessible directly by the customer and can also be presented in an ad-hoc session with the customer and our QoS expert team.
Additionally, Telefónica Global Solutions adheres to a comprehensive set of IREG standards. IN.05, 24, IR25, IR.26, IR.27, IR.29, IR.32, IR.35, IR.37, IR.38, IR.42, IR 50, IR 60, IR 65, IR 66, IR 81, NG112, and future 5G specifications upon their release.
Why TGS?
Choose the right partner to provide the best quality to your customers
Engaging external help with international experience is a smart decision for your business. It offers a service with which both you and your customers will gain in quality and efficiency.
TGS integrates various platforms and tools to provide our customers with direct and timely information, supported by our expert roaming testing team. Once the target KPIs and KQIs have been defined with the customer, we prepare the corresponding active campaigns and passive data collection to analyse in depth the behaviour of the global roaming ecosystem, calculate the target KPIs and SLA fulfilment and take the necessary actions to resolve problems and prevent future outages. We can access operations management systems to report trouble tickets directly, if agreed. Customers have direct access to our quality reports with all the different details whenever they need them.
We then prepare our roaming quality review with customers once the campaigns have been carried out and our expert team will explain all the details of the various results gathered.
Guarantee the best user experience with our incident detection and resolution systems.
Forget about quality problems in Roaming services while optimising your management costs.
Concentrate on multiplying your users while we look after your service for you.
What people say about us
Once again, Telefónica Global Solutions consolidates its position as a Very Strong player in wholesale IoT services according to GlobalData, covering the end-to-end offering, from devices to IoT solutions, as well as big data and AI solutions.”
“GlobalData ranks Telefónica Global Solutions as a Leader in Innovation for its Voice Fraud Management System (TUKU) in the latest Wholesale Anti-Fraud Competitive Landscape Assessment, an in house solutions using Big Data methodology mitigating fraud by 95%”.
“Telefónica Global Solutions receives VERY STRONG rating as a wholesale telecoms operator, highlighting the focus on its NaaS offering, as well as on innovation through 5G SA, as it continues to virtualise and expand its network”.
“GlobalData has rated Telefónica as a VERY STRONG player in its latest Global Enterprise benchmark highlighting sustained growth in core markets and Tech companies, including both corporate and SME segments”.
“Once again, Telefónica Global Solutions received a very strong rating for its comprehensive IPX solution and its strong global reach.”
“Telefónica Global Solutions’ Global SIM works reliably in any network in which it is incorporated”.
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