Reducing global complexity
Discover how we helped a multinational insurance provider to transform its network.
The Challenge
As a global leader in insurance services, present in 70 countries, our customer required a secure and reliable international network and to simplify IT provisioning in order to improve efficiency and reduce downtime.
As the importance of the digital customer experience increases, the consolidation of IT services across its core markets in Europe and Latin America was key to accelerate and improve employee collaboration across borders and enhance customer engagement.
Why us? We were able to offer the best networking capabilities and footprint in each of the customer’s core markets and were flexible, with the ability to provide the right services where they were required.
The Solution
Whilst delivering operational efficiency and cost reduction was crucial, the need for flexibility was also important, with service selection and provisioning executed when and where required.
We connected more than 6,800 employees in 340 offices across six countries in Europe and Latin America, and our comprehensive solution leveraged diverse platforms including WAN, LAN, VoIP and Unified Communications as well as Wi- Fi.
Working with us meant that the customer could simplify the number of vendors it had to manage, whilst achieving standardization and consolidation of its ICT platforms, with its core operations all underpinned by quality of service.
The Results
Importantly we worked as a team to assess future needs and opportunities. We simplified their operations and established a core customer engagement platform to help the customer adapt and grow in the digital future.
