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Home / Real stories / 

Success case: WORKPLACE COVID

SUCCESS CASE

WORKPLACE COVID: HOW TO READAPT TO THE NEW REALITY AND COME OUT STRONG

Responding to new opportunities and solving them in record time was possible
thanks to the help of our Customer Projects Office

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THE CHALLENGE

Adapting to the situation created by the pandemic has accelerated what it’s seen as a growing need for companies to respond to the new concept of office and workplace where productivity and results prevail over presence, favouring an environment hybrid and greater conciliation and better conditions for workers.

 

The strategy of attracting talent with the aim of identifying new opportunities and making them a reality through intelligent management of technology to generate profits in companies was the basis of this project.

THE SOLUTION

Telefónica faced in March 2020, like thousands of companies, the unprecedented situation of having its entire workforce confined at home. Being a telecommunications company and in such circumstances, the activity not only remained at the same level, but also increased exponentially.

Customer Projects Office was able to identify critical needs within the group and knowing the distinctive integration value of Telefónica Global Solutions, strong thanks to its global footprint, its experience in negotiating with global suppliers, and taking advantage of the strengths offered by the Customer Projects Office, such as its transversality, its business vision and operational excellence, gave an immediate solution to the problem, turning it into an opportunity for growth and success for the group.

Attending to the concerns and needs of both the company and the employees, we worked on a series of basic characteristics that have become the DNA of the Customer Projects Office: Security, trust, availability and customization of solutions.

Thus, a service catalog was defined for the Workplace environment:

- Same services in the office as at home
- Contact Center in the Cloud
- Unified communications and collaboration tools
- Virtual desktop
- Productivity boosters
- Secure access applications

THE RESULTS

Thanks to the effective and quick intervention of the Customer Projects Office, the project was able to meet the most pressing needs of the company, but it is only the first step. The goal is to reach the 170,000 jobs that Telefónica has distributed throughout the world in the next 3 years.

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Customer Projects Office

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