Telefónica, the only EMEA-headquartered Telco in the Gartner® Magic Quadrant™ for Managed Network Services

Madrid, 11 November 2024.- Telefónica is the only EMEA-headquartered Telco to be recognised in the 2024 Gartner® Magic Quadrant^TM for Managed Network Services, which is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors.

Telefónica addresses challenges at every step of the customer journey. Our company is evolving into a data-driven organization. This transformation enhances our analytical capabilities, enabling us to identify and implement structural actions that ensure the highest quality for our customers by leveraging data generated from customer service. Through this analytical and automated approach, we are developing methods for network diagnostic actions, focused analysis, and stabilization to be executed autonomously, without human intervention.

Gartner estimates that “by 2026, generative artificial intelligence (GenAI) technology will account for 20% of initial network configuration, which is an increase from near zero in 2023.”

CONTINUOS SERVICE AUTOMATION

We believe that continuous service automation is the cornerstone of improvement. Our latest developments leverage Artificial Intelligence algorithms to optimise network management, predict and resolve issues before they impact users, and enhance operational efficiency. The evolution of digital customer relationship and the development of new services require an evolution in the roles and profiles assigned to communication, operations, and solution development processes.

At Telefónica Global Solutions, we simplify the complex ecosystem with our Managed Network Services, guiding businesses through their digital transformation.

With a proven track record of managing over 5.5 million B2B customers across all segments, we deliver tailored solutions (when needed) for any customer, channel, and need, making us the trusted partner of choice.

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