Hype Cycle™ for Enterprise Communication Services, 2024

“CSP product leaders face a constant barrage of emerging technologies and trends. The 2024 Hype Cycle for Enterprise Communication Services covers product and service innovations CSP product leaders should use to guide their B2B product planning and go-to-market decisions to achieve their current and future growth targets”.

9 November 2024

Madrid, 25 September 2024.- Technology is transforming at lightning speed! 5G, cloud, security, IoT, automation, and data analytics are shaking up how businesses function and engage with customers. Throw in AI and blockchain, and it’s a game-changer. Embracing these advancements is an immense challenge for every organization. According to Gartner, “Enterprise communication services are evolving as more businesses embrace AI, digital transformation and cloud-first strategies. CSP product leaders should use this Hype Cycle to understand the pace and viability of maturing and emerging products and services to inform and adapt their roadmaps”.

“Prepeak services, expected to plateau in two to five years, are of particular interest to CSP product leaders as they are expected to become an important part of the product mix in the next year. CSP product leaders should be proactive in including these in their product portfolios”:

“Managed IoT connectivity”.
“SASE”.
“Communication platform as a service”.
“Rich communication services”.
“Esim”.
“LEO satellite communication services”.
“AI security in ECS”.
“Software-defined cloud interconnect”.
“B2B self-service capabilities”.
“Securing AI/ML in communications”.
“Alternative WAN backbone services”.

READ GARTNER REPORT

Gartner, Hype Cycle for Enterprise Communication Service, 2024. By Khurram Shahzad. 16 July 2024.

GARTNER is a registered trademark and service mark of Gartner, Inc. and Hype Cycle is a registered trademark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Methodologies Page, Gartner Hype Cycle.