Global Solutions Center: A journey into the brain of the Network

Madrid 30 June 2023.- The Network plays a paramount role in the digital transformation of businesses. It has become a key asset for the development of digital products and services because today’s and tomorrow’s experiences are increasingly dependent on connectivity.

But today´s network is nothing like the one we used to know. Over the last ten years, traffic on both fixed and mobile networks has been increasing by 30% annually. Telefónica expects traffic demand to remain at 30% annual growth until 2030, and consumption per user to grow in the range of 20-25% on fixed and mobile networks due to increased data intensity of services/var/www/vhosts/globalsolutions.telefonica.com/httpdocslications. An increase in household usage time for data-intensive services, such as immersive Metaverse services, could double traffic growth and the next generation of digital services, such as the metaverse, Web3, or autonomous cars will pose new challenges.

“The GSC, which has the capacity to serve any customer in the world, has a qualified team of 75 highly specialized experts with diverse profiles in constant coordination with the more than 1,000 professionals of Telefonica Global Solutions ‘operations team.”

Global Solutions Center: A unique space to ensure the best network performance

Against this new backdrop, one of the biggest challenges companies face is constant monitoring of their network. In this sense, our Global Solutions Center (GSC) has been designed to the highest market standards in terms of infrastructure availability, communications and workstation virtualization to safeguard the network operations.

The Global Solutions Center is where the Telefónica Global Solutions most important international infrastructures are managed: the transport infrastructure (submarine cables), the IP network, Internet traffic and the different global service platforms.

The GSC is organised according to the operating model designed for customers in the B2B segment: customer management, management of service platforms and network management, with real-time monitoring following the best market practices and placing the most advance technological tools at the service of our customers.

To this end, we count on 3 Video Walls, from which the main operational KPIs of each of the layers are monitored. The GSC is equipped with the latest monitoring, diagnostic and fault resolution technologies. All with the sole objective of improving quality so that the services provided reach the highest levels of satisfaction.

• 15,600 programmed works per year
• +50,000 tickes per year

The GSC, which has the capacity to serve any customer in the world, has a qualified team of 75 highly specialized experts with diverse profiles in constant coordination with the more than 1,000 professionals of Telefonica Global Solutions ‘operations team.

The GSC manages:

• +170 countries
• 20Tbps IP traffic
• 30,000 sites of international customers
• +1.041 NNIs
• NGN Traffic: 961 M Minutes
• SIP Traffic: 41 M Minutes
• Message traffic: 125 M SMS
• +100 M roamers/year

Our Global Solutions Centre is located at Telefónica’s headquarters in Madrid (Distrito Telefónica Global Innovation and Talent Hub). To complement our global network capabilities, we have two other GSCs located in Sao Paulo and Miami, which allow us to have contingency plans that ensure the service in case something happens in any of the centres. This model has been recognise with ISO22301 certification for business continuity.