Omnichannel
Conversational marketing at your fingertips
Discover our Omnichannel solution for your commercial and marketing messaging
Send all your commercial, customer service or other messages from a single platform via SMS, RCS, OTTs or email. Save on costs and time and improve your response ratios and your customers’ opinion
What is Omnichannel?
One platform for all your two-way messaging
Hold real conversations with your customers, automate processes and monitor the entire journey from our platform
Business-to-consumer communication is increasingly two-way and moving away from traditional media (SMS/MMS, email, voice). Real communication is expected, hence the birth of conversational marketing messaging (RCS, In-App, etc.). (Messaging, WhatsApp, Facebook Messenger, etc.).
Our Omnichannel solution is a central multi-channel platform designed to connect your customers and aggregators to your company via active devices over mobile networks throughout the world.
Launch comprehensive marketing campaigns
Adapt and orchestrate conversations over multiple channels
Save time and management complexity
Improve your KPIs by increasing engagement and conversion
Benefits of Omnichannel
Optimise your customer service and drive the digital transformation of your business processes
Increase the conversion and results of your campaigns using real-time data provided by our platform
Thanks to the conversational capabilities of our platform,the quality of your company’s customer service or that of your customers will increase exponentially. An end customer that feels well attended and appreciated will not only be more loyal, but will also increase its expenditure and be more receptive to future marketing campaigns.
Our platform is also designed for management to be simpler and more complete.
Licence levels
- Access Edition:
- Access to APIs
- Not very complex communications (for few messages)
- Termination service
- Essential Edition (includes everything included in the previous level):
- Templates
- Reporting
- Campaign manager
- Premium Edition:
- Workflow Builder
- Complete flow sequencer
Why TGS?
The best multi-channel tool on the market with conversational marketing capabilities
The qualitative improvement of your customer service will quantitatively increase the results of your campaigns. Offer your customers a seamless omnichannel experience by managing all interactions from a single platform
One platform, multiple channels
Telco channels (SMS or RCS), OTT (Whatsapp), email and other à-la-carte channels.
Optimisation of costs
Optimise the time and effort required by the great complexity of a multi-channel campaign.
Global termination
Global and local coverage, with any operator and in any country (Latam).
Security
The service has security based on credentials and any confidential information, so the safekeeping and security thereof is guaranteed in compliance with legislation.
Channel preference management
Customers can specify their preferred communication channel and preferences associated with brand customisation.
Increase campaign accuracy (conversion rate)
Thanks to the multiple configurable options for each flow, which will enable you to leverage network intelligence to ensure smarter, contextual, personalised and relevant customer interaction.
What people say about us
Once again, Telefónica Global Solutions consolidates its position as a Very Strong player in wholesale IoT services according to GlobalData, covering the end-to-end offering, from devices to IoT solutions, as well as big data and AI solutions.”
“GlobalData ranks Telefónica Global Solutions as a Leader in Innovation for its Voice Fraud Management System (TUKU) in the latest Wholesale Anti-Fraud Competitive Landscape Assessment, an in house solutions using Big Data methodology mitigating fraud by 95%”.
“Telefónica Global Solutions receives a VERY STRONG rating as a telecoms wholesale player. The company is executing its NaaS strategy and real-time connectivity through its API marketplace, while focusing on emerging technologies with new agreements with satellite providers and strengthening its quality assurance systems”
“GlobalData has rated Telefónica as a VERY STRONG player in its latest Global Enterprise benchmark highlighting sustained growth in core markets and Tech companies, including both corporate and SME segments”.
“Once again, Telefónica Global Solutions received a very strong rating for its comprehensive IPX solution and its strong global reach.”
“Telefónica is rated very strong in the global collaboration market, as it offers a broad portfolio with strong global reach and resilience”.
“Telefónica Global Solutions’ Global SIM works reliably in any network in which it is incorporated”.
As a global hotel brand, being able to communicate effectively with anyone, in any language and in real time is priceless.
“Thanks to Telefónica Global Solutions and its omnichannel platform, we obtained excellent results using RCS and SMS technology, which has become a very powerful channel for our activations”
“We can rely on Telefónica for an optimal network. Telefónica Global Solutions provided us with excellent advice, attending to our needs in great detail”.
Next steps