Vendor Management
Simplify the management of your provides through a single interlocutor, us.
By taking care of your providers on your behalf, you can focus on your transformation processes. Our service covers communication services (underlay), but ask us about any other service, as we can offer you a solution to meet your needs.
What is Vendor Management?
Customers increasingly require global management of their communications, but find that a single provider is not capable of offering the best technology solutions, or the best prices, for all the services. And our Vendor Management service is an alternative, of global scope, to these situations.
With this unified provider management service, customers can directly contract third-party services, or directly with Telefónica Global Solutions, and trust us to manage all their providers and act as a single point of contact, acting on their behalf with contractors. Take advantage of the bargaining strength of a world leader: better price and quality.
Benefits of Vendor Management
Do you know everything it can do for your business?
At last, unified service management
Different regulators, enormous distances and complex processes are a growing problem that can be addressed with our Vendor Management at any time, making your operations smoother.
Reduce costs by contracting or maintaining certain third-party services that you could not obtain without TGS’s unified management.
When a single provider cannot offer the best technology or pricing solutions for all services, the best option is to contract directly with a third party and use TGS to manage all your providers and act as a single point of contact to deal with contractors on your behalf.
Multi-layer services to meet all your needs
This service includes the management of your public and private network access providers (IP-VPN, Internet, etc.), allowing you to delegate the management of your providers. Obtain the best service offering in terms of coverage, technology and price with a single manager of all the communications infrastructure. Trust in Telefónica Global Solutions and delegate:
Why TGS?
Simplifying your processes means saving
Companies increasingly need to manage their communications globally. Services such as SD-WAN break down the barriers between access, the workplace of their employees, security services, etc., which requires streamlining the management of many elements such as services, providers and contracts.
In this regard, Telefónica Global Solutions, thanks to its leadership position in the telecommunications industry, global presence and experience as a single interlocutor which acts on your customers’ behalf and supports their business, is capable of facilitating the contracting and management of the different third-party services, guaranteeing the best price and quality.
As the single point of contact (SPoC) between you and your providers, you do not need to open or redirect operations tickets on each of their platforms. Telefónica Global Solutions centralises all these management processes to expedite your operations by creating a single ticketing service.
Compliance with ISO 9001 and ISO 20000, with special attention to providers’ performance third-party agreements.
Integrated contractual framework and one-stop negotiation for the E2E solution.
Global delivery and local experience through unified service management centres.
FAQs
Customers for whom a single provider is unable to offer the best technology or pricing solutions for all the services. In such cases, customers may consider the possibility of directly engaging third-party services or maintain the existing partners, but using a single company to manage all the providers and act as a single point of contact, acting on their behalf with contractors. Vendor Management is the adequate product to cover this management layer.
This service includes public and private communications access provider management, encompassing the following processes: delivery management, operations management, incident management, changes, configuration, problems and SLA)
The service has global coverage, due to which providers from any region in the world can be managed. Communication languages with partners will be standard for GSMC.
Yes, the service can be offered without need to have previously engaged services from the Telefónica Global Solutions portfolio
It is essential for the service that the customer and each provider to be managed sign a LOA: Letter of Authorisation.
What people say about us
As a global hotel brand, being able to communicate effectively with anyone, in any language and in real time is priceless.
“We can rely on Telefónica for an optimal network. Telefónica Global Solutions provided us with excellent advice, attending to our needs in great detail”.
Next steps