Global SIP Trunk

This is the only connection you need to make your company’s Voice over IP (VoIP) global

Link the voice of all your headquarters and employees through our Global SIP Trunk and the leading collaboration tools in the market through a single connection and our robust PSTN Replacement footprint.

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What is Global SIP Trunk?

VoIP on a global scale: the definitive connection of all your telephony services and applications

Global SIP Trunk is the service aimed at improving and facilitating voice communications in an international environment through VoIP supported on our SIP network connected to Internet access modes (IPsec, TLS) or mWAN (VPN/MPLS).

Telefónica Global Solutions offers powerful communications with access from anywhere in the world. quickly and effectively, with our one-stop-shop model for SIP Trunk services through a fully digital experience and a pay-per-use service model.

Global SIP Trunk is the first step for companies seeking easy Cloud migration

Voice calls through the leading collaboration tools in the market are a reality through our SIP network’s PSTN services, giving support both if you are halfway to a cloud service and need to maintain the legacy platforms, or if you want your communications to be fully deployed in the cloud.

The geographical coverage we offer is essential in cloud migration. This is the reason why we strive to expand the service every day and give your communications global scope.

Benefits of Global SIP Trunk

Enjoy the benefits of a voice service with all the advantages of the Cloud structure

Reduce local infrastructure and voice service costs: Without CAPEX investment and functionalities managed by the operator.

Flexible business models: pay-per-use, extra resources for seasonal campaigns.

A single contract and the same system for ordering and ticketing.

Autonomy and speed driven by automated tools: fully cloud-based processes require autonomy, flexibility and speed in procurement and customer service.

Digital Workplace allows you to address aspects such as: Omnichannel connected travel, IA and automated learning, employee efficiency, infinite flexibility, business agility.

Types of employees and scope of SIP connection advantages:

Connected

Employees located in a constant location (52% of the workforce).

Nomad

Employees in roles that require frequent mobility (21% of the workforce).

Hybrid

Employees who distribute their time between dedicated fixed and other locations (27% of the workforce).

If you need to improve or establish a Customer Care Service, our SIP Trunk is your solution.

Our regional capillarity and local customer care service are offered simultaneously with out network architecture and our global support. Therefore, all incoming calls from the Contact Center are attended.

We have hundreds of small contact center infrastructure instances, with a single point of contact.

Our Toll Free numbers cover nearly all of Latam so you can offer your customers direct numbers and local extensions and give them the personalised service they need.

You will have a comprehensive dashboard with the number of answered calls, number of callers who hanged up, average response time, call duration, expense management.

Your budget is protected by TGS’s anti-fraud solutions.

Why TGS?

Global SIP Trunk gives you the coverage and robustness you expect from your voice services

Six redundant Global Voice PoPs that will connect your Operations, Suppliers and Customers in and from any location.
It is integrated with the main Collaboration platforms:
- Operator Connect for Microsoft Teams
- Zoom Provider Exchange for Zoom users
- Cloud Connect for Webex Calling
E2E support and security: Global SLAs, redundancy systems, online reporting tools and our Customer Control Center (customer website for monitoring your services). TGS teams have a local team with legal, regulatory and operational expertise.

Our Global SIP Trunk solution is a single platform for SIP Trunk services on a global scale through an enhanced customer experience

Tier 1 Operator for PSTN Replacement which makes us the ideal partner for interoperability with the leading collaboration tools in the market.
Customer Control Center: Our customer portal where you will access the most powerful procurement, incident management and reporting tools, among others.
Access modes: Internet (IPsec, TLS) or private WAN with QoS.
Access to our Anti-Fraud service, awarded for several years in a row (2022-2023) by GlobalData.

We are leaders in Latam both in landline and mobile telephony and a TOP PLAYER in Europe

More than 130 countries included in our coverage and in constant expansion. Coverage can even be added on demand.

Additionally, we manage billions of minutes per year and operate our own network, through which we can guarantee speed, efficiency and quality of service.

FAQs

Why choose TGS’s Global SIP Trunk Service?

Our solution is a single point of access to Global SIP Trunk services with the best customer experience.
Our coverage includes over 80 countries, based on Telefónica’s footprint and to third-party agreements, and is constantly expanding. Coverage can even be added on demand.
Local and geographical redundancy.
Reporting and customer web portal.
High capillarity in the Latin American region.
Regulations accredited in more than 40 countries.
Connected to the world’s leading collaboration and contact centre partners.

Where is the solution hosted?

The solution will be deployed in six points of presence (PoP), two in Europe, two in North America, another in Latam and one in Asia.

The service can be accessed worldwide from all of them. The PoPs are distributed as follows: London, Alcalá (Madrid), Miami (two different locations, Boca Ratón and TIC), Hong Kong and Sao Paulo.

Is there a Customer Portal?

Yes, the portal provides online access to the Central Services. It provides a consistent experience and is easy to use for all your operations worldwide.

The Customer Control Center (CCC) tool optimises all interactions with the end customer for queries, orders, reports, SLAs and troubleshooting. Equipped with different modules, it offers functions and capabilities for accessing reports, issuing tickets, catalogue, etc.

Record incidents and review the status of incidents.
The CCC includes the following modules:
- Ticketing module: an interface with the Customer Operations Centre to issue tickets and track ticket status.
- User access management (with different levels, from administration to read-only).
- Service orders.
- Frequently asked questions information.
- Ticket and inventory reports.

If you are a customer, you can also access your CCC on the top menu of the page.

Are there billing reports?

Yes, Telefónica Global Solutions’ SIP Trunk provides a tool called Mini Navita.

This is the module that provides access to billing information for multinational customers and will allow you to access invoices online. Files containing detailed invoices are uploaded to Navita (if contracted) to make them available to the customer.

As part of each invoice, a file is generated containing a line for each event or call and these files are automatically uploaded to Navita. All reports can be downloaded in a standard electronic format.

Billing information is imported monthly from our own systems.

Where can I see the coverage of TGS’s SIP Trunk?

Here in our Coverage Map page. However, at TGS we work tirelessly to increase it every day, so do not hesitate to contact us through our Contact Form or your Account Manager to obtain the most recent updates on coverage. Please always check with your Account Manager. TGS has coverage for Inbound, Outbound, ITFS, UIFS, Special Numbers, Shared Costs and more.

What are the main service performance KPIs and SLAs?

The SIP Trunk service SLAs that benefit network quality are: