Digital Workplace

The digital ecosystem that will allow you to work anytime, anywhere and from any device.

At TGS we conceive the Digital Workplace as an ecosystem of technical capabilities, support services and best practices that help companies to transform their work method and improve their operations and structures to offer their customers and employees the best experiences (CX & EX) and results.

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What is Digital Workplace?

A digital ecosystem that guarantees companies a secure and simple experience for their employees and customers, enhancing their ability to connect and collaborate regardless of the location, device or application they access.

Our Digital Workplace solution consists of a set of collaboration tools for improving the efficiency of employees working from any location. This ecosystem of tools guarantees user empowerment and interoperability between solutions. In our conceptualisation of this service, we understand that, to ensure their empowerment, organisations need.

SaaS models for contracting technologies, secure cloud migration, digital documentation, connectivity… these are just some of the technological capabilities we place at your disposal to allow your employees to work securely anywhere and anytime through the design, delivery, adoption and management of devices and operating services.

Digital channels to interact with their service providers on a single platform.

Continuous digital experience from the time of contracting the service to the management or issuance of tickets.

Adopt corporate communication and productivity technologies such as SIP services, broadband Internet connection or SD-WAN solutions.

BYOC (Bring Your Own Carrier) strategies that allow companies to choose any collaboration provider on the market: Microsoft’s Direct Routing or Operator Connect, Genesys for Contact Centre, Zoom, Google, etc.

Our objective is to be a one-stop-shop for all technologies that involve the development of an international workplace.

Benefits of Digital Workplace

Do you know what it can do for your company?

We help teams to work more effectively anywhere with remote working solutions. From devices to connectivity, we are capable of helping your company to be prepared for the future.

Digitalisation and flexibility

Thanks to our more than 15 years’ experience in SIP Trunk service, we are capable of facilitating cloud migration with a variety of additional functionalities to provide greater digitalisation and improve your communications. At TGS we understand the SIP Trunk service as the basis for hybrid work thanks to integration with other existing solutions such as Microsoft Teams, Cisco Webex, Zoom Meetings, Office 365 users and call center services.

Flexible billing is another of the essential points of our proposal. “Pay-as-you-X” models optimise infrastructure use and adapt to business needs in real time. In this way, you can transform CAPEX investments into flexible contracting models.

Greater access to collaboration technologies

Productivity and collaboration services are tools used to improve efficiency when the employee is in the office, at home or travelling, allowing them to work anywhere and with any device, always securely. The digital workplace ecosystem guarantees a more fluid collaboration regardless of employees’ location, creating a smarter way of working.

Provide your employees with the tools they need to collaborate and work better from any place with unified and intuitive experiences in calls, meetings, messaging and much more with people both inside and outside the company.

Evolve your Contact Center.

The digital ecosystem implies offering your customers a consistent experience, regardless of the channel chosen to communicate with you: email, live chat, social media or self-service portals. At TGS we can offer you the contact center solution that best adapts to your business.

Additionally, with the aim of guaranteeing center agents the best experience, our SIP Trunk network is interconnected to leading CCaaS platforms and we are capable of adding an extra layer thanks to our professional services, tools for monitoring and supporting customers in the migration from local infrastructure to the cloud, thereby increasing flexibility and cost-efficiency levels, in addition to constantly updating the service.

Security for remote access

The adoption of distributed cloud models obliges companies to incorporate security solutions that provide visibility, control and protection as companies deploy SaaS applications and allow users to access them from any location.

Thanks to a proactive and integrated approach, we provide control and security to your devices in an increasingly heterogeneous and flexible workplace.

Why TGS?

We are agnostic: BYOC strategy

At TGS we understand that the interoperability between the different solutions is essential. That is why we are agnostic about platforms and offer them together with our additional capabilities such as support, planning, design and monitoring tools.

Additionally, in recent years, “Bring Your Own Carrier” (BYOC) strategies have gained popularity and there is an increasing number of providers that offer companies the possibility of choosing the telecommunications company to use for their technology stack. With BYOC, organisations have greater control over their telephony, with SIP Trunk structures adapted to the companies, flexible SBCs and various exclusive functions.

We are strongly oriented to being a service provider for customers who wish to use any platform, whether collaboration, softphone or even contact center. Nowadays, companies with users of the leading collaboration and productivity providers, which account for nearly 80% of global market share, can rely on this innovative call technology through our SIP PSTN network.

The best customer and user experience

At TGS we want our customers to have the best user experience through the different points of contact of the customer journey.

The communications platforms as a service (CPaaS) approach is consolidated as an option for offering the voice service in the format that our customers need: directly activating the numbers or doing so through APIs. Our customers have a set of voice APIs at their disposal that they can use in their existing applications to manage their services.

We also place our Customer Control Center at their disposal, a customised portal where customers can self-manage their services, providing them with the visibility and autonomy they need to operate their portfolio in real time.

Zero Trust Security

A secure transition to the cloud requires organisations to incorporate security solutions that provide visibility, control and protection as companies deploy SaaS applications and allow users to access them from any location.

At TGS we offer our Security Service Edge (SSE) solution, fully managed through different technological alternatives such as Zero Trust. This technology enables the visibility and real-time control of each connection to private applications. Employees suffer fewer attacks and enjoy a consistent user experience both inside and outside the office. Eliminate the need for a remote VPN or any other additional equipment, thereby facilitating collaboration and efficiency.

Personalised service and flexible billing

We provide an E2E managed service to ensure operational excellence and advanced security with 24×7 remote or in-person support, proactive monitoring platforms and engineering equipment to provide support at any time.

We have 28 local entities and 12 business units around the globe that allow us to adapt our billing models to your needs, offering both global and local billing.

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