Digitise your future
Visibility and autonomy to operate all your services.
What is EYE
EYE is an innovative digital platform that empowers customers to independently manage their services. It offers quick, secure, and user-friendly access to powerfull features. Users gain access to a comprehensive suite of functionalities—from ticket consultation and tracking, generating reports, and leveraging visualisation tools, to seamlessly ordering new services.
Fully integrated with Telefónica Global Solutions systems EYE enables real-time service requests and ticket monitoring. Additionally, customers can communicate directly with the Telefónica operator handling their ticket via internal messaging. All interactions are securely recorded within the ticket history, fostering transparency and streamlined workflows.
Features
At Telefónica Global Solutions, we continuously enhance and expand the features and self-management capabilities of EYE, our digital portal, ensuring customers have the tools they need to operate effectively and independently.
Current features include
Tailor access and permissions for different types of users.
Access detailed reports to monitor and analyze data evolution on networking services.
Comprehensive monitoring and management of contracted services.
Manage DDIs ordering, DDI and trunk inventory, and ticketing by DDI (available exclusively for customers with MSIP services).
Create, track, and resolve tickets for queries, incidents, or service changes.
Contract, oversee, and optimize dynamic network connections.
Enjoy Single Sign-On (SSO) access to external applications, and take advantage of Co-Management services (if contracted).
A comprehensive customer guide for seamless navigation.
With these features, EYE is designed to empower businesses with real-time control, transparency, and efficiency.
News
Read more news
June 2025
The Future of Observability: Transforming IT Operations in 2025
June 2025
Telefónica Global Solutions enhances its network visibility with the adoption of the Lightweight Monitoring System from 5×9 Networks
April 2025
Telefónica Global Solutions is #1 CHAMPION Vendor in Sponsored Roaming with our Global Connect Hub
March 2025
Telefónica, 11 years leading IoT managed services, according to Gartner
Contact
Do you need help or have any questions? Don’t hesitate to contact us. We’re here to address all your concerns and provide you with the support you need. Click the link below, and we’ll be happy to assist you.